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How to Choose an Adobe Commerce Agency That Exceeds Expectations [Don’t Settle for Less!]

  • DATE PUBLISHED (8/9/2023)

So, your ecommerce business is ready to take the next step and hire an Adobe Commerce agency, but you have no idea where to start. With so many options out there, how do you choose? Don’t worry; we’ve got you covered. Follow this essential checklist, and you’ll be well on your way to finding an agency to set you up for long-term growth. 

Whether you’re just launching your store or looking to revamp an existing one, the agency you choose will have a huge impact. But with a few key considerations and the right questions to ask, you can find a team that shares your vision and will deliver an experience your customers will love. Ready to get started? Let’s dive in.

Key Takeaways:

  • When evaluating potential partners, start by checking out their portfolios. Do they have experience building the type of site you need? If not, keep looking. You want a team that has helped companies like yours crush their goals.

  • Read reviews from their clients. Look for agencies with a proven track record of delivering jaw-dropping results on time and budget. If you spot any red flags, listen to your gut and move on.

  • Schedule calls with your top 3-4 shortlisted candidates. Pay attention to their technical skills and how enthusiastic they seem about your project. You want a partner, not just a vendor.

  • Consider cultural fit. Your agency will become an extension of your team, so look for shared values around communication, work ethic, and customer experience.

Important Role of Adobe Commerce Development Agencies

When harnessing the power of Adobe Commerce, specialized agencies have the technical know-how to make the most of the platform. Rather than struggling to implement it yourself, partnering with an experienced agency can save you time and money.

E-commerce Expertise

Adobe Commerce agencies focus solely on eCommerce, making them experts in the field. They stay updated with the latest features, integrations, and strategies to build a high-performing storefront. Their expertise allows them to implement solutions faster and more effectively than your internal team.

Continuous Support

Beyond initial setup, agencies provide ongoing support to keep your site secure, updated, and optimized. They offer services like:

  • Regular maintenance and updates

  • Security monitoring and patching

  • SEO optimizations

  • Feature upgrades

  • Troubleshooting and fixes

Custom Solutions

Every business has unique needs. Adobe Commerce agencies take the time to understand your brand, customers, and goals to develop a tailored strategy. They can customize the platform to provide an optimal user experience that aligns with your vision. For example, they may develop custom features, integrations, or designs to set your store apart.

A Worthwhile Investment

While agency partnerships do come at a cost, the benefits to your business can be huge. Tapping into their expertise lets you get the most out of your Adobe Commerce investment and build a high-performing eCommerce store that drives results. For growing brands, the time and money saved by working with pros often far outweigh the initial investment.

Why Do You Need an Adobe Commerce Development Agency?

There are a few key reasons:

  1. Adobe Commerce is an advanced eCommerce platform. To leverage all its capabilities, you need highly skilled developers and experts. An agency specializing in Adobe Commerce will have the technical experience to build a robust, customized store for your needs.

  2. They know Adobe Commerce inside and out. From utilizing Artificial Intelligence features to optimizing your marketing tools, an agency can help you get the most out of the platform. They stay updated with the latest releases, so your store is always on the cutting edge.

  3. Doing it yourself or hiring in-house developers means a steep learning curve and longer timelines. An established agency already has the knowledge and resources to build your store efficiently. They can get your Adobe Commerce store up and running quickly so you can start selling faster.

  4. With an agency, you get reliability and support. They will fully test and optimize your store before launch and provide ongoing maintenance and updates to ensure maximum uptime and security. If any issues arise, they have the experience to resolve them promptly. You can rest easy knowing your store is in good hands.

Partnering with an Adobe Commerce agency is the smart choice to build a high-performing eCommerce store. Their expertise and experience will save you time, ensure a successful launch, and provide ongoing support so you can focus on your business. With an agency handling the technical details, you're free to drive more sales and better serve your customers.

Key Considerations When Choosing an Adobe Commerce Agency

When choosing an Adobe Commerce agency to build your online store, there are a few key considerations to keep in mind:

1. Expertise

Look for an agency with proven expertise in Adobe Commerce (formally Magento). Check their portfolio for examples of successful Adobe Commerce stores they’ve built. Read client reviews and testimonials about their experience working with the agency. An experienced agency will have a solid onboarding process to get your project started on the right foot.

2. Solutions Tailored to You

Your business is unique, so your eCommerce store should be, too. Find an agency that will take the time to understand your brand, products, customers, and business goals. They should provide customized solutions, not generic, one-size-fits-all packages. Ask if they have experience in your particular industry or product segment. The right agency will be able to articulate how they will achieve your key business objectives through your new eCommerce store.

3. Ask About Their Development Process and Support Options

When evaluating adobe commerce agencies, ask about their development process and support options. How an agency builds and maintains your site is just as important as the end result. Add important elements/assets in a highly functional and effective development process in points.

4. Development Process

Find out if they follow an agile methodology, meaning they develop in sprints and make continuous improvements based on feedback. This helps ensure the final product meets your needs. Ask about their testing procedures to guarantee high-quality, bug-free code. See if they provide staging environments so you can review and approve site versions before launch.

5. Ongoing Support

Once your site is live, you'll want an agency that provides ongoing support to keep it running smoothly and up-to-date. Ask if they offer maintenance and hosting plans to handle day-to-day site needs. See if they continuously monitor security risks and compliance issues and plan to address them quickly. Find out how they keep your site up to date with the latest Adobe Commerce releases and if they provide guidance on new features that could benefit your business. Ensure any agency under consideration builds an amazing shopping experience and sticks around to keep it that way. 

6. Consider Cultural Fit and Communication Styles

When evaluating potential Adobe Commerce agencies, consider how well you align culturally and communicate. After all, you’ll be working closely together, so it’s important you mesh well.

a. Shared Values and Priorities

Look for an agency with similar priorities and values as your business. Do they value innovation, customer experience, efficiency, or something else? Are they deadline-driven or more focused on quality? Finding shared values will lead to a better working relationship and end product.

b. Communication Style

Pay attention to how the agency communicates during your initial conversations. Are they responsive, engaged, and willing to explain concepts in a straightforward way? Or do they use a lot of technical jargon and seem hard to pin down? Look for an agency adept at explaining complex e-commerce ideas in an easy-to-understand, empathetic style.

c. Responsiveness

Evaluate how quickly the agency responds to your emails and calls. Responsiveness is a good indicator of the level of service and support you can expect if you partner together. Look for an agency that replies within a business day and is available for calls or meetings on short notice when needed.

Checklist for Selecting the Best Adobe Commerce Development Agency In the US

Now that you understand the importance of the development process, ongoing support, cultural fit, and communication style, it's time to create a checklist to help you select the best Adobe Commerce agency for your eCommerce business. Consider the following points:

1. Development Process

  • Does the agency have a structured development process in place?

  • Are they experienced in working with Adobe Commerce?

  • Can they provide examples of their previous work and client success stories?

2. Ongoing Support

  • What kind of support options does the agency offer post-launch?

  • Are they proactive in suggesting improvements and optimizations?

  • Can they provide scalable solutions to accommodate your business growth?

3. Shared Values and Priorities

  • Do the agency's values align with your business goals and objectives?

  • Are they committed to delivering exceptional customer experiences?

  • Can they demonstrate an understanding of your industry and target audience?

4. Communication Style

  • Is the agency responsive and attentive during initial conversations?

  • Do they communicate clearly and straightforwardly?

  • Do they actively listen to your concerns and provide thoughtful responses?

5. Responsiveness

  • How quickly does the agency respond to your inquiries and requests?

  • Do they have a dedicated point of contact for ongoing communication?

6. Experience and Expertise

  • Does the agency have 5-7 years of experience developing Adobe Commerce sites?

  • Can they showcase a portfolio of aesthetically pleasing and highly functional eCommerce sites?

7. Certified Developers

  • Does the agency employ Adobe Commerce-certified developers?

8. Services Offered

  • Beyond core web development, do they offer ongoing support, maintenance, hosting, and security?

  • Do they provide marketing services like content creation, social media management, and PPC ad campaigns?

9. Pricing and Contracts

  • Is the agency's pricing transparent and reasonable?

  • Do they offer flexible contract terms without locking you in long-term or charging hefty upfront fees?

Ready to elevate your eCommerce game with the best? Dive in with Coderapper and craft a future-facing brand experience. Share your vision, ask a question, or just say hello at enquiry@coderapper.com. We're all ears!


The agency you choose will greatly impact your store’s success. Do your homework, evaluate all options carefully, and don’t be afraid to walk away if something feels off. The right partner will understand your vision and have the skills to bring it to life. With an experienced Adobe Commerce agency by your side, you’ll be well on your way to launching an e-commerce powerhouse.


Do I need a certified Adobe Commerce agency?

While certification shows an agency’s commitment to Adobe Commerce, it alone does not guarantee quality work. Look for an agency with a proven track record of successful Adobe Commerce builds, stellar client reviews, and a portfolio of stunning stores. Don’t hesitate to ask for references from past clients.

How much will an Adobe Commerce build cost?

The cost will depend on the size and complexity of your store. Expect to pay between $30,000 to $500,000+ for a typical build. Ensure any estimates you receive are detailed and account for all aspects like design, development, testing, and launch. Hidden costs or surprise bills down the road are not good signs.

What questions should I ask agencies during the selection process?

Some important questions to ask are:

  • How long have you been building Adobe Commerce stores?

  • What is your design and development process?

  • Who will be on my project team, and what are their roles?

  • What post-launch support do you provide?

  • How will you ensure my store is optimized for search engines and speed?